These terms explain how ordering from WISHME works: quotes, payments, making times, delivery, changes and returns. By placing an order with us, you agree to them.
01About these terms
This website is run by WISHME, a business registered in Sri Lanka, with its studio at No. 279, Yatiyana, Minuwangoda, Sri Lanka. "We", "us" and "our" mean WISHME. "You" means the person placing the order.
We may update these terms from time to time. The version shown on this page when you place your order is the one that applies to that order.
02Orders and personalisation
- An order is placed when you check out on the website or confirm your order with us on WhatsApp, email or phone.
- Every WISHME gift is made to order. Please check all names, dates, spellings and messages carefully. We make the gift exactly as approved by you.
- You are responsible for giving us correct details, photos and delivery information.
- We may decline an order if we cannot make it to our quality standard, or if the content is offensive, unlawful or uses material you do not have the right to use.
03Prices and quotes
- Prices on the website are in Sri Lankan Rupees (LKR) and are estimates based on the options you choose.
- We confirm the final price on WhatsApp or email after we see your photos and details, before you pay. The final price can differ from the estimate if the design needs extra work, materials or size changes.
- Delivery charges are added separately and confirmed with your final price.
- A confirmed quote is valid for 7 days. We may correct obvious pricing errors on the website before an order is confirmed.
04Payments
- Personalised orders need payment before production starts. For orders inside Sri Lanka, a 50% advance starts your order and the balance is due before dispatch. Orders under Rs.3,000 are paid in full.
- Overseas orders are paid in full before we start.
- Accepted payment methods are listed on our How It Works page and confirmed with your quote.
- Production begins only after your payment is received and confirmed. Please send us a photo of your payment slip or receipt.
- Any bank or transfer charges are paid by the customer, so the full amount reaches us.
05Design approval
- For personalised items we send a digital preview for your approval. Up to 2 rounds of changes are included. Further changes may be charged.
- Once you approve the preview, we make the gift as shown. Please check it carefully, as mistakes in approved details are not covered by our remake promise.
- Previews are a guide to layout and content. Colours on screen can look different from the finished piece.
06Making times
Making times start after design approval and payment, and are counted in working days (Monday to Saturday, excluding public holidays). Typical times are shown on our How It Works page.
- Times are estimates, not guarantees. Busy seasons and material availability can add a few days.
- If you need a gift by a certain date, tell us when you order. Rush orders are possible only when we confirm them in writing, and may carry an extra charge.
07Shipping and delivery
- Inside Sri Lanka: we deliver island-wide through courier services, usually within 1 to 3 working days after dispatch. Free collection from our studio is available by appointment.
- Overseas: we ship worldwide by tracked courier or registered post. Shipping costs are quoted per order.
- Import duties, taxes and customs charges in the destination country are paid by the receiver. Customs delays are outside our control.
- Please make sure the delivery address and phone number are correct and that someone can receive the parcel. Extra charges caused by wrong details or failed deliveries may be passed on.
- Delivery dates given by couriers are estimates. We share the tracking number as soon as your order ships.
08Changes and cancellations
- You can change or cancel your order free of charge until you approve the design. Any payment made is refunded in full.
- After approval, production starts and materials are cut or poured for you. Cancellations after this point are not refunded, as the advance covers materials and work already done.
- Small changes after approval may be possible if production has not reached that stage. Please ask us as early as you can.
09Damage, returns and refunds
- Because personalised gifts are made only for you, we cannot accept returns or exchanges for change of mind.
- If your order arrives damaged or with a mistake made by us, contact us within 48 hours of delivery with clear photos of the item and the packaging. An unboxing video helps.
- We will repair, remake or replace the item at no cost to you. If that is not possible, we will refund the amount paid for the affected item.
- Approved refunds are paid by the original payment method or bank transfer within 14 days.
10Handmade nature
Every WISHME gift is made by hand. Small differences in colour, wood grain, resin bubbles, paint and finish are part of what makes each piece unique, and are not faults. Product photos show examples of our work; your gift will be made to your own design.
11Your photos and content
- By sending us photos, names, logos or artwork, you confirm that you own them or have permission to use them.
- We use your content only to make your order. We do not sell it or share it with anyone else.
- We may photograph finished gifts to show our work on our website and social media only with your permission. Just tell us if you prefer us not to.
- Our designs, product photos, logo and website content belong to WISHME and may not be copied or used without our written permission.
12Privacy
We collect only the details we need to make and deliver your order: your name, phone number, email, delivery address and the content for your gift. We share delivery details only with the courier delivering your order. You can ask us to delete your photos and details after your order is complete.
13Liability
- Our total liability for any order is limited to the amount you paid for that order.
- We are not responsible for delays or problems caused by events outside our control, such as courier delays, customs, weather, power cuts or public emergencies.
- Light signs and electrical items must be used as instructed and kept away from water. Small items such as key tags and earrings are not suitable for young children.
14Law and contact
These terms are governed by the laws of Sri Lanka. If you have a problem with your order, please contact us first. We will always try to put things right.
- WhatsApp / phone: +94 76 800 9559 or +94 11 228 4994
- Email: wishmecreations@gmail.com
- Studio: No. 279, Yatiyana, Minuwangoda, Sri Lanka
Still have a question?
We are happy to explain anything before you order. Just send us a message.
